Artificial Intelligence (AI) is rapidly transforming healthcare operations worldwide. This article explores how AI-powered voice agents and multilingual chatbots are revolutionizing patient engagement, administrative efficiency, and clinical workflows—helping providers focus on what matters most: patient care.
AI Voice Agents: The New Front Desk
We came across Fierce Healthcare's note on Hippocratic AI and KPMG earlier this week. Their voice agents have already carried out roughly 2.5 million patient calls across close to 100 clinical tasks—everything from appointment reminders to basic screening questions. The takeaway feels familiar to us at heva: software can stay patient and present long after humans run out of hours.
heva's Approach: Multilingual Chatbots for Cross-Border Medicine
At heva, we followed a similar path for cross-border medicine. Our multilingual chat agents now handle intake forms, pre-op FAQs, and scheduling for many of the clinics we serve. Most routine questions are resolved before a staff member even opens a laptop. That means teams arrive with more energy for in-person care—and leave knowing their day was spent with patients, not paperwork.
The Global Healthcare Workforce Challenge
The broader trend is hard to ignore. The World Health Organization (WHO) projects a shortfall of some 11 million healthcare workers by 2030, and rising administrative load only widens that gap. Tools that pick up repetitive tasks are no longer nice-to-have; they are becoming the cushion that keeps clinicians where they are needed most—at the bedside.