Last week Dr. Alexandrish Karvendrish sent us a surprised voice note. A recent patient of hers had paid her procedure deposit through heva in just a few taps—no wire transfers, no stack of dollars, no two-day wait for confirmation. The process felt so effortless that the patient immediately told her dentist, Dr. Lorena Cavagnini, "You should use this too." Minutes later, Dr. Alexandrish had Lorena's phone number in her inbox—and passed it straight to us.
Why That Moment Matters
This wasn't just another successful payment—it was a perfect example of how healthcare technology can create organic growth through exceptional user experience. When patients encounter frictionless processes, they become natural advocates for the solutions that made their lives easier.
Before heva: The Traditional Friction Points
- Endless WhatsApp back-and-forth to finalize a time
- Manual price quotes and follow-up reminders
- Cash payments or bank wires that required physical presence or days to clear
- No instant confirmation of payment or appointment status
With heva: The Seamless Experience
- Bilingual chat answers pre-op questions in real time
- Secure card checkout shows the exact amount and receipts instantly
- Appointment confirmed and deposit paid, securely, and remotely
- Immediate confirmation and next steps communicated clearly
For Dr. Alexandrish, that single change freed her staff from late-night message threads and gave the patient a friction-free experience she wanted to repeat elsewhere.