Frequently Asked Questions

    Find answers to common questions about medical tourism and our platform

    For Patients

    For Providers

    Important Legal & Safety Notes

    heva is not a medical provider and does not provide medical advice, diagnosis, or treatment.

    No guarantees: heva does not guarantee clinical outcomes, safety, or savings.

    Independent clinics: all care is provided by independent clinicians and facilities.

    Emergencies: for urgent issues, seek local emergency care immediately and notify your clinic.

    Privacy & cookies: see the privacy and cookie policies for data practices and choices.

    Last updated: August 30, 2025